About us | Audi Interaction GmbH

Woman standing in the dusk and looking at the water, in the background you can see a bridge

About us

Premium customer service across all contact channels

As a Full Service Provider, Audi Interaction GmbH takes care of your professional and premium customer communication across all contact channels. This includes classic telephone calls and the processing of incoming communications through written channels such as email, web forms or letters, as well as interactions via chat, video chat or social media channels.

Multilingual communication

Our multilingual employees can currently advise your customers across all contact channels in five foreign languages. In addition to German and English, these include Spanish, French and Italian.

Systematic market cultivation to win new customers

We guarantee premium support and the professional qualification of all interested parties from communications campaigns for lead generation. We will support you with systematic market cultivation and successfully winning customers in order to gain new customers and target groups.

Development and professionalization of quality measures

Quality checks, the creation of statistical data analyses for optimizing quality and the introduction of corresponding improvement measures are part of our daily business and will accompany the successful implementation of your assignment.

Project management and consulting

We will advise you regarding the design and creation of sales and support processes and implement them with you upon your request. With our many years of experience in the Audi Group environment, we can exploit our broad expertise in a target-oriented and purpose-driven way.

Own CRM solutions

Individual CRM solutions that are tailored to your assignment complete our portfolio.

Premium Customer Care

Audi customers benefit from the best possible support, because we refer you to the relevant experts for a wide range of requests. Fast and reliable processing of all customer issues is very important to us.
Premium Dealer Support

Our promise to our business partners around the world is to provide competent and fast support in a wide range of issues. We provide support in addressing customers, point out digitalization possibilities, provide you with all important information about Audi vehicles, After Sales and Services, and we are also available to provide help and advice on other topics.
Innovative marketing concepts

We support our dealers in all relevant areas of online marketing. We increase the visibility of our dealers. In topics such as search engine optimization and advertising, we give top priority to the performance and profitability of campaigns.

Our vision

Audi Interaction is an experienced specialist in the field of customer communication. Regardless of the channel, on classic as well as new channels, we create a unique customer experience.

Over the past 20 years, there has only been one direction for us: forward. That's why we are now a leader in customer communication. Our clear goal: every contact - a recommendation.

Our mission

As part of the Audi brand, we have the highest level of Audi expertise in customer interaction. We understand our customers' needs and answer questions before they arise. We develop solutions for future challenges. We provide goal-oriented consulting and deliver results with a wow-effect.

We turn the ideas and visions of the AUDI AG, its subsidiaries, importers and Audi partners into innovative, customer-oriented and strategic solutions for the entire customer process. In doing so, we keep an eye on cross-project synergies and establish them in order to bring out the best for Audi.

Our values

Openness - We dare new things and live diversity.

Integrity - We are sincere and talk about what is not okay. We act responsibly and honestly.

Responsibility - We keep our word. We bear responsibility for the environment and society.

Appreciation - We live "we" instead of "I".